Frequently Asked Questions
Everything you need to know about our science-led skincare and your order.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can use this link to monitor your delivery's progress in real-time.
What is the Medik8 return policy?
We offer a 30-day return policy for unused and unopened products. If you are not completely satisfied with your purchase, please contact our customer care team to initiate a return.
Are Medik8 products vegan and cruelty-free?
Yes, Medik8 is a 100% cruelty-free brand. The vast majority of our products are also vegan-friendly, and we are committed to sustainable, ethical manufacturing processes.
How do I know which products are right for my skin type?
We recommend following our CSA Philosophy (Vitamin C and Sunscreen by day, Vitamin A by night). You can also take our online skin quiz or consult our regimen guides for personalized recommendations.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery times vary by location and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and buy-now-pay-later options like Klarna and Afterpay in select regions.